Return & Exchange Policy
Millcreek Manufacturing will consider a refund or exchange on returns initiated within thirty (30) days of delivery of UNUSED products. Millcreek encourages customers to use caution when placing an order, as once shipped the item may only be returned or exchanged if Millcreek expressly consents.
If the product(s) has been used or otherwise reduced in resale value, up to a twenty five percent (25%) restocking fee will be applied to items returned.
In order to obtain a refund or exchange, prior written approval must be given by Millcreek. Call 800-311-1323 (8AM-4:30PM, EST, Monday - Friday) to initiate a return request.
The customer is responsible for all shipping costs including original charges incurred to deliver the product to the customer and costs to return the product back to Millcreek from the customer. When product(s) is received (by purchaser) we recommend you keep the pallet it was shipped on as well as any packing material as it may be needed for return.
Refunds are for the purchase price of product(s) only; shipping and handling charges are not refundable, even if a discount was extended to reduce freight charges paid by the customer.
No refunds will be made until all returned products are in Millcreek’s possession. Once we receive your item, we will inspect it and notify you of the status of your refund.
If your return is approved, we will initiate a refund to your credit card. You will receive the credit within a certain number of days, depending on your card issuer’s policies.
Regarding refunds for financed units: If you have financed a unit, the same refund terms described above will apply and shipping and handling charges will need to be charged to a credit card.